Question 1

How quickly can you build a POC?

Accepted Answer

Most POCs are delivered in 2-4 weeks.

Question 2

What AI technologies do you work with?

Accepted Answer

OpenAI, Anthropic, open-source models, and custom solutions.

Question 3

What is the difference between a POC and a production AI agent?

Accepted Answer

A POC validates that an AI solution works for your use case. Production agents include error handling, monitoring, security, and scale considerations. We build POCs that are designed to evolve into production systems.

Question 4

Can you integrate AI agents with our existing systems?

Accepted Answer

Yes. We specialize in connecting AI agents to CRMs, ERPs, databases, and internal tools through APIs and custom integrations.

Question 5

How do you ensure AI agent accuracy and reliability?

Accepted Answer

We implement guardrails, testing frameworks, and human-in-the-loop review processes. We also set up monitoring to track agent performance over time.

Question 6

How long does an AI strategy engagement take?

Accepted Answer

Typically 3-5 weeks, depending on business complexity and goals.

Question 7

Can you help with AI implementation after strategy development?

Accepted Answer

Yes! We provide execution support and partner with your team to bring AI initiatives to life.

Question 8

What does an AI readiness assessment include?

Accepted Answer

We evaluate your data quality and availability, technical infrastructure, team capabilities, governance practices, and organizational culture around AI adoption.

Question 9

How do you prioritize AI initiatives?

Accepted Answer

We use a framework that scores opportunities by business impact, technical feasibility, data readiness, and time to value. This helps focus resources on high-return initiatives.

Question 10

Do you help with AI governance and risk management?

Accepted Answer

Yes. Our strategy work includes recommendations for AI governance frameworks, risk mitigation, ethical considerations, and compliance requirements.

Question 11

What industries do you work with?

Accepted Answer

We work across healthcare, financial services, retail, and B2B technology.

Question 12

How do you gather customer insights?

Accepted Answer

Through interviews, observation, surveys, and data analysis.

Question 13

What is the difference between service design and UX design?

Accepted Answer

UX design focuses on digital touchpoints. Service design considers the entire customer journey, including physical, digital, and human interactions across all channels.

Question 14

What deliverables come from a service design engagement?

Accepted Answer

Typical outputs include journey maps, service blueprints, persona documentation, opportunity roadmaps, and prototype concepts for testing.

Question 15

How do you measure service design success?

Accepted Answer

We establish baseline metrics before starting and track improvements in customer satisfaction, Net Promoter Score, task completion rates, and operational efficiency.

Question 16

What technologies do you work with?

Accepted Answer

React, Node, Python, AWS, and modern AI/ML tools.

Question 17

Can you work with our existing codebase?

Accepted Answer

Yes, we can extend, refactor, or integrate with existing systems.

Question 18

How do you handle project handoffs?

Accepted Answer

We document everything, conduct knowledge transfer sessions, and can provide ongoing support. Your team will be able to maintain and extend what we build.

Question 19

What does your development process look like?

Accepted Answer

We work in 1-2 week sprints with weekly demos. You will see working software regularly and have opportunities to provide feedback throughout.

Question 20

Do you provide ongoing support after launch?

Accepted Answer

Yes. We offer support packages ranging from on-call assistance to embedded team arrangements for ongoing development.

Question 21

How is experience strategy different from UX?

Accepted Answer

Experience strategy is broader - it sets the vision that UX executes.

Question 22

Do you help with implementation?

Accepted Answer

Yes, we can support execution or hand off to your team.

Question 23

What stakeholders should be involved in experience strategy?

Accepted Answer

Ideally, representatives from product, design, engineering, marketing, and customer success. Executive sponsorship helps ensure strategic alignment.

Question 24

How do you measure experience success?

Accepted Answer

We help define KPIs tied to business outcomes: customer satisfaction, retention, conversion, and efficiency metrics specific to your goals.

Question 25

Can experience strategy work for internal employee experiences?

Accepted Answer

Yes. We apply the same rigor to employee experience, helping organizations improve productivity, satisfaction, and retention through better internal tools and processes.

Question 26

Do you do user research?

Accepted Answer

Yes, research is core to our process - interviews, testing, analytics.

Question 27

What do you deliver?

Accepted Answer

Wireframes, prototypes, high-fidelity designs, and design systems.

Question 28

How do you collaborate with development teams?

Accepted Answer

We work closely with engineers throughout the process, providing design specs, interactive prototypes, and ongoing support during implementation.

Question 29

Can you redesign an existing product?

Accepted Answer

Yes. We often help teams evolve existing products through incremental improvements or comprehensive redesigns, depending on the situation.

Question 30

What is your approach to accessibility?

Accepted Answer

Accessibility is built into our process from the start. We design to WCAG standards and test with assistive technologies to ensure inclusive experiences.

Frequently Asked Questions